Terms & Conditions

Welcome to Sheen Jewelry F.Z.E.

These terms and conditions outline the rules and regulations for the use of Sheen Jewelry F.Z.E's Website.  By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Sheen Jewelry F.Z.E's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, in accordance with and subject to, prevailing law of the United Arab Emirates. 


Unless otherwise stated, Sheen Jewelry F.Z.E and/or it’s licensors own the intellectual property rights for all material on Sheen Jewelry F.Z.E. All intellectual property rights are reserved. No use of Sheen Jewelry F.Z.E’s logo or other artwork will be allowed. You may view and/or print pages from http://www.sheen.ae for your own personal use subject to restrictions set in these terms and conditions.

You must not:
   Republish material from http://www.sheen.ae
   Sell, rent or sub-license material from http://www.sheen.ae
   Reproduce, duplicate or copy material from http://www.sheen.ae
   Redistribute content from Sheen Jewelry F.Z.E (unless content is specifically made for redistribution).

If you are interested in linking to our website, you must notify us by sending an e-mail to contact@sheen.ae. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. 


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue our services (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the our service.  An order that is already paid and dispatched will not be affected by any changes. 

Shipping prices are calculated upon checkout. For international orders (outside of the UAE), customers may be subject to import taxes, custom duties and fees levied by the destination country. Sheen Jewelry F.Z.E is not liable to pay any additional charges for clearance.


The time for delivery may be delayed due to unforeseen circumstances, however customers will be notified via e-mail should that be an issue. Orders that are not in-stock may take longer than the expected time for delivery (maximum of 20 business days).

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only if the product is damaged upon arrival or if there is a sizing issue.

In case of damage, please send a photo of the damaged piece along with proof of receipt date WITHIN 24 HOURS. Upon receipt of the damaged product, the customer will be sent the same product item again.

In case of sizing issues, please specify what size is needed WITHIN 24 HOURS. The customer will be sent the correct size to the same address. The cost of return shipping will be borne by the customer.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. As per UAE's Ministry of Economy goAML (Anti-Money Laundering) initiative to raise awareness and monitor suspicious transactions, you may be contacted via e-mail to provide further information, such as your passport copy or Emirates ID. This is required for transaction amounts that exceed a certain amount and/or suspicious transactions.