UAE: Free Shipping - 2-7 business days (Next-day delivery for items in stock)
GCC: Free Shipping - 2-10 business days (2-3 days delivery time from date of dispatch)
INTERNATIONAL: Free Shipping - 2-10 business days (2-3 days delivery time from date of dispatch)
For international orders (outside of the UAE), customers may be subject to import taxes, custom duties and fees levied by the destination country. Sheen Jewelry F.Z.E is not liable to pay any additional charges for clearance.
Please note:
The time for delivery may be delayed due to unforeseen circumstances, such as customs. If you require any assistance related to your order, please e-mail contact@sheen with your tracking or invoice number which was provided at checkout to your registered e-mail.
Unfortunately we are unable to accept orders from the following countries due to restrictions from our shipping partner:
Syria, Iran, Palestine, Sudan, Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falklands, Guinea Bissau, Johnston Island, Kiribati, North Korea, Mayotte Island, Myanmar, Nauru, Niue, Saint Pierre Et Miquelon, Sao Tome & Principe, Sierra Leone, Solomon Islands, Somalia, St. Helena, Tajikistan, Tokelau Islands, Turkmenistan, Tuvalu, Wake Islands, Yemen
Items are subject to return or exchange only:
1-If the product is damaged upon arrival; you will be required to attach a photo of the damaged piece along with proof of receipt date. Once approved and sent back, the customer will be sent the same product item again (subject to availability of the replacement) or will be refunded entirely.
2-If there is a sizing issues; all shipping costs are to borne by the customer. We recommend you refer to our sizing guide (found on the product page or the footer of the site) before placing your order.
Once your return is received and inspected, you will be notified and if approved, we will send you the requested correct size.
Please e-mail contact@sheen.ae WITHIN 24 HOURS of receiving your shipment if you have either of the two above-mentioned problems.
Gold Jewelry (18k)
Left to its own devices, gold jewelry won't tarnish or corrode. You can wear it daily and even shower with it as it is waterproof. However, with regular wear, your gold jewelry will eventually accumulate a film of soap, body oils, and even grease.
To take proper care of it, its always best to store it carefully and regularly clean it to remove regular build up.
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Silver Jewelry
Sterling silver jewelry can be long-lasting, however when plated, it requires extra care - especially when rose gold plated. This is because silver jewelry, when exposed to chemicals and moisture, can oxidize (turn dull and get discolored - dark grey).
In order to prevent this, its best to avoid wearing your silver jewelry in the shower, when working out and anywhere that may cause moisture to tarnish it. Do not put any perfume or soap on it either. The best way to maintain its lustre and plating is to store it in the ziplock bag or pouch when you are not wearing it. Sometimes even keeping it out for long periods of time can tarnish it because of humidity.
The good news is that silver jewelry (not gold or rose gold plated) can easily be polished at home. There are many different techniques and methods used to polish. For a start, you can try using a microfiber cloth and gently rub the item until its silver shine comes back.
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Acrylic
Some of our jewelry designs have acrylic components. These items can be fragile and require gentle care. Store them properly in a separate pouch or compartment to ensure they don’t break or get scratched. Also, avoid putting them in or around water and chemicals as their color may fade.
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For any other jewelry care concerns or questions, feel free to get in touch with us via any of our social media accounts or by email - contact@sheen.ae.
